FAQs

Frequently Asked Questions (FAQs)

Here are some of the most common questions we receive before or after a purchase.
If you have any other inquiries, feel free to contact us at info@emedicacart.com.

1. Where can I get answers to my product questions?

For any questions regarding our products, please contact our customer service team.
You can also visit our Contact Us page for more details.

2. Do you ship internationally? How much does shipping cost?

Yes, we ship worldwide — and shipping is completely FREE.

3. How long will it take to receive my order?

We begin processing your order immediately. Please allow 1–3 business days for preparation and dispatch.
Orders ship from one of our fulfillment centers in the USA, France, or China.
Our standard international shipping takes approximately 10–20 business days after the order is shipped.
Shipping times may vary based on destination and local postal services.
To check the status of your order, email us at info@emedicacart.com.

4. I received only part of my shipment. Where are the other items?

Since we ship from different warehouses using different carriers, some items may arrive earlier than others.
If you’d like to check on the remaining items, please email us your name and order number at info@emedicacart.com.

5. Will I be charged customs or import fees?

No — we cover all taxes and duties.
If you are charged any customs fees, simply send us a copy of the invoice and we will reimburse you.

6. Will my item arrive before [a specific date]?

If you're purchasing a gift for a specific occasion or holiday, we recommend placing your order well in advance.
While we do our best, we cannot guarantee delivery by a specific date and are not responsible for delays due to postal services or customs.

7. How do I place an order?

Just select the item you want, click “Add to Cart,” and proceed to “Checkout.”
Our secure checkout process makes it easy to complete your purchase.
On your next visit, reordering is even faster with saved shipping and billing details.

8. What currency are the prices listed in?

All prices on Emedicacart.com are shown in USD (U.S. Dollars).

9. I just placed an order — when will it ship?

Please allow 4–7 business days for production and handling.
Shipping typically takes 10–20 business days after dispatch.
Tracking information is usually updated 3–5 days after the order has shipped.
If you haven't received a tracking number after 7 business days, please contact us at info@emedicacart.com.

10. I’m not satisfied with my order. Can I return it?

Absolutely. We offer a 100% money-back guarantee if the product is defective or damaged.
You have 30 days to return the item for a full refund.
Return shipping is at your expense. Once we receive the item, we’ll refund the full purchase amount.
Please include your name and order number with the return.